Using coaching techniques at work Part 1: Level 3 Listening / Kūki wo yomu (空気を読む)

One of the coaching techniques I've found to be incredibly effective, especially with Japanese colleagues, is Level 3 Listening. Trust is crucial in Japanese culture, and by employing Level 3 Listening (Active Listening with empathy), I've been able to create a safer space for open dialogue, making my colleagues and clients feel more comfortable.